Frequently Asked Questions
Get answers to all your Airbase questions below.
What is changing?
How Mia accepts invoices and issues payments to our vendors.
When will this change take effect?
January 1, 2025.
What is the name of the payment processing software Mia is switching to?
How do I submit an invoice?
Sign in to your Airbase vendor portal and submit your invoice as a PDF file.
Do I have create a vendor profile?
Yes. Contact Mia with any questions and we can help guide you through the process.
How do I access my vendor portal?
Sign in to your Airbase vendor portal.
What if I don’t have credentials to access my vendor profile?
Refer to the email from Airbase (check your spam folder) or contact us for an invitation link.
Can I still email or mail my invoice?
No, your payment will be delayed.
My invoice isn’t a PDF file. Does that matter?
You must upload your invoice as a PDF file. Try using the print to PDF feature.
What is a W-9? What if I don’t have one?
You must upload a W-9 in PDF format to your vendor portal in order to receive payment. See IRS Guidelines for more information and to download a copy.
Can I be paid via a check?
No, you must provide ACH information to receive timely payment.
Will my payment schedule change?
No, Airbase will actually improve our payment processing time.